This belongs in the “don’t they ever learn?” department. A company breaks its explicit promise to customers for its own (internal) convenience:
“Android users outraged over Motorola’s broken promise.”
I don’t know what to say. What is it about corner offices — real or virtual — that makes people go stupid?
The worst part is not the customers who believed them and got stiffed, or even people like me who, reading this, will be most reluctant to do business with Motorola in the future. Fact is, I probably wasn’t a serious prospect anyway. The worst damage is the message such behavior by senior executives sends to the people within Motorola, that what can only be described as serious ethical failure is OK, if it makes money for the company in the short term.
Because Motorola’s handset business is owned by Google, one has to wonder where the rot will stop.
Very interesting Chet.
It’s no way to treat customers, and to expect to still be around
in 10 years. What’s strange to me is this R&D data.